Shipping policy
This Shipping policy is applicable for orders placed on our website https://vitaluzzi.com and is applicable to USA all orders. This policy is intended to ensure that you are fully aware of our shipping policies and procedures. By placing an order at this store, you agree to the guidelines contained herein.
How much does shipping cost:
- There are two shipping options we offer
- Free shipping for any orders
Please Note: Estimated Shipping Timelines Do Not Include Handling/Production Time!
Delivery Time = Handling time + Transit time + Order cut of time
All the products will be put through a production process, therefore there will be a Handling Time on them.
12 days-free:
- Shipping times: Handling time + Transit time
- Handling time: 1-2 days (Monday – Friday)
- Transit time: 5-10 days(Monday – Friday)
- Shipping cost: Free Shipping On All Orders
Order cut-off time will be 05:00 PM (GMT-05:00) Eastern Standard Time (New York).
CHANGE OF ADDRESS:
We cannot change the delivery address once the order is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@vitaluzzi.com or call Us at +1 315-805-4684 or you can alternatively use our Contact Us page
Delivery Terms:
Orders are usually shipped by using UPS, FedEx, and DHL.
TRACKING
Once your order has been shipped, a tracking number will be sent to you via email allowing you to track it until it is delivered to you. Track your order by simply clicking the track your order button on our website using the tracking page, or view the tracking link in the email.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels Damaged In Transit
If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.
Customer Support: 24/7
Phone: +1 315-805-4684
Email: support@vitaluzzi.com
Address: 390 Broad Street, Newark New Jersey 07104, United States