Refund policy
If you are not entirely happy with your purchase you can return your items within 30 days of delivery, for a full refund to the original payment.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
You can always contact us for any return questions at support@vitaluzzi.com.
What is the restocking fee?
- No Restocking Fee
How can customers return your products?
-By Mail
How will customers get the return label?
-Download and print
The product conditions that we allow for returns?
- New
Return Costs
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@vitaluzzi.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, a refund will be sent automatically using your original payment method. Please keep in mind that your bank or credit card provider may need additional time to process and deposit the refund.
Please feel free to contact us if you have any questions regarding support@vitaluzzi.com. We are prepared to offer you the very best services.
Contact Us
If you have any questions about our refund policy or would like to inquire about the status of your refund, please feel free to contact our customer service team. We're happy to assist you.
. We are here to help you and ensure you have a positive Vitaluzzi experience.
Thank you for shopping with us. We greatly appreciate your trust and support.
Contact Info:
Customer Support: 24/7
Phone: +1 315-805-4684
Email: support@vitaluzzi.com
Address: 390 Broad Street, Newark New Jersey 07104, United States